Tom Peters Quotes

Formula for success: Underpromise and overdeliver.

Underpromise; overdeliver.

When information is "around" people start asking all sorts of useful questions, and require more information. Time and again, new measure are invented by groups close to a machine or process who have finally been let in on its secrets.

Make "What, exactly, have you changed?" the most common question in the organization. Ask it a dozen times a day, at least.

Radically emphasize "specialist" rather than "mass"/ "volume" thinking throughout our entire portfolio- now.

Treat your training assessment as the essence of strategic opportunity.

You are out of tune with the times if you are in the office more than one-third of the time.

I strongly urge that any boss get personally involved in every promotion in his organization, even those three or four layers down.

The self-managing team should become the basic organizational building block.

Celebrate- informally and formally- the "small wins" that are indicative of the solid day-to-day performance turned in by more than 90 percent of you work force.